FAQS

Shipping Info

Great News! We have FREE shipping ON ALL ORDERS OVER 100€*. If you are in France DPD will deliver your order in 2-4 business days. Austria, Germany, Belgium, Netherlands FEDEX will take care of shipping in 3 to 5 business days. For the rest of Europe DHL Express is delivering within 3 to 5 business days, except for remote areas. For Greece, you may receive your package within 10 days.

*excluding Greece, Estonia, Lithuania, Latvia, Romania, Bulgaria, Hungary, Slovakia, Slovenia (20-25€ shipping cost)

Territory	Carrier	Delivery times
France	DPD	2-4 business days
Austria, Belgium, Germany, Netherlands	FEDEX	3-5 business days
Rest of EU	DHL EXPRESS	3-5 business days

Countries	Orders under 100€	Orders over 100€
France	Home Delivery 10€ / Service Point 6,90€	Home Delivery 10€ / Service Point free shipping
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal Spain, Sweden	Home Delivery 12€	free Service Point shipping
Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia	Home Delivery 20€	Home Delivery 20€

COUNTRIES WE DELIVER TO

In Europe Vissla offers delivery to:
Austria,
Belgium,
Bulgaria,
Croatia,
Czech Republic,
Denmark*,
Estonia,
Finland*,
France (excluding DOM TOM),
Germany,
Greece*,
Hungary,
Ireland,
Italy,
Latvia,
Lithuania,
Luxembourg,
Netherlands,
Poland,
Portugal (excluding Madeira Islands & Azores),
Romania,
Slovakia,
Slovenia,
Spain (excluding Canary Islands and Baleares),
Sweden*.

* We do not ship Wetsuits to Denmark, Finland, Greece and Sweden.

UNITED KINGDOM: Are you in the UK? Good news. We now have our UK Vissla on-line store live! Click here on Vissla.co.uk to shop for your favourite Vissla products, shipped from within the UK so hassle free with no extra charges.

Return Policy

Vissla wants you to be happy with your purchase.

If you see anything wrong when you get your delivery you can return it. Follow the instructions below.

Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a refund. We will deduct 3€ from your refund for shipping and handling.

You have 30 days to return any article that is not entirely satisfactory.

Vissla will refuse to accept any damaged, worn, spoiled, or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, directly to the credit card you used to place the order. Please allow 7-14 days from when we receive the returned product for the money to be refunded. we only refund the original price of the goods or product, not the return shipping cost.

RETURNING MERCHANDISE

To return a purchase, please follow the following instructions:

(1) - Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials. ! Please note we keep our right to refuse a return if: 

- the products is not returned in its original poly bag

- the original labels have been ripped off

- the product in not in new and folded condition

(2) - Add your name and order number inside the package.

(3) - Follow this link to the Vissla return portal: VISSLA RETURN PORTAL

(4) - Print the return label you created via the return portal and stick it to your return package.*

(5) - Drop your return package off at your local shipping location:
Colissimo (La Poste): Czechia, Denmark, France, Ireland, Poland, Portugal, Sweden.
Fedex: Austria, Belgium, Germany, Italy, Netherlands, Spain.
DHL: Finland, Greece, Romania.

=> Please note that we will deduct 3€ from your refund for shipping and handling.

A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at care@visslaeu.com and we'd be happy to help you out!

Vissla does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. Vissla reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. All sales are final on Vissla stickers, prints, surfboards, and books.

*We offer one free return label per order. If you have used the free label and want to return more products from the same order at a later time, you will be responsible for the return shipping.

USING YOUR OWN SHIPPING METHOD

You can also send your unwanted items back to the address below using any other trackable/insured shipping method. We do not accept COD returns.

Stokehouse Unlimited
ATTN: Returns Department
584 Avenue des Rémouleurs
40150 Soorts Hossegor – France

WETSUITS RETURNS

Vissla wants you to be happy with your wetsuit purchase. It is important for you to try on any wetsuits ordered.
Fit is essential on wetsuits. Please try on the suit in a clean dry place, and ensure the fit is correct. Once the wetsuit has been worn in the water, it cannot be returned to us. If the suit does not fit correctly, or does not satisfy the water conditions that you surf in, return the unworn wetsuit including all of the original packaging and tags in a saleable condition as you received it.

WETSUITS WARRENTY & RETAIRS

If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly. Vissla offers a 1 year from purchase date manufacturer wetsuit warranty on all neoprene and seams. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.
Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Vissla will contact you if there will be a charge and/or discuss repair options and pricing.
Someone from Vissla will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.

HOW TO PROCESS YOUR WARRANTY

If you purchased the wetsuit from Vissla.com, please fill out the Vissla Wetsuit Repair Form.
Please write as clearly as possible, provide as much detailed information as you can and give us a detailed description of the repair needed. Also, mark the area in need of repair on one of the wetsuit drawings on the repair form.

Contact customer service by e-mail at care@visslaeu.com.
Please include the following in your e-mail:
• Photos of the defected wetsuit
• Your Web Order ID # VIS#####
• Description of your warranty
• Your address
• Your phone number
After contacting the warranty department, ship your warranty promptly

HOW TO SHIP YOUR WETSUIT

• Please make sure your wetsuit is washed thoroughly, dirt/sand free, and completely dry. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines.
• Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing.
• Place the Vissla Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip.

Ship your suit to:
VISSLA
Warranty Department
584 Avenue des Rémouleurs
40150 Soorts-Hossegor

>

PRODUCT WARRANTY

Vissla covers any apparent malfunctions or defects in material or workmanship under the European law. Apparel and accessories are only covered when purchased from Vissla.com or an authorized dealer.

The apparel warranty does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Vissla will repair or replace the item with an existing comparable item, if not the same item. If you purchased the product from an authorized Vissla dealer location/website, please contact the retailer directly.

If you purchased the product from www.vissla.com, please email us at shopeurope@vissla.com if you feel your damaged item qualifies under this warranty.

Unfortunately, we don’t offer direct exchanges. If you want to exchange an item, please first return the unwanted item for a full refund, then purchase the desired item.

You can always ask us for help, contact our customer service team at shopeurope@vissla.com and we'd be stoked to help you out!

TRACKING INFO

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. You can also track your order, 24 hours after the package left our warehouse, by clicking on the button that looks like a little person in the top right corner of our website. Once you've clicked the button you can enter your Order ID # and Order Email to track your order. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, that's a big bummer! Please contact our customer service team at shopeurope@vissla.com and we'd be stoked to help you out.

Sizing

Mens' Tops

Tops	S	M	L	XL	XL
Chest (cm)	91-96 cm	96-101 cm	101-107 cm	107-112 cm	112-117 cm
Chest (in.)	36-38	38-40	40-42	42-44	44-46
Neck (cm)	34-38 cm	35-39 cm	36-40 cm	38-42 cm	39-43cm
Neck (in.)	13.5-15	14-15.5	14.5-16	15-16.5	15.5-17
C/B Sleeve (cm)	81-85 cm	83-87 cm	86-90 cm	89-93 cm	91-95 cm
C/B Sleeve (in.)	32-33.5	33-34.5	34-35.5	35-36.5	36-37.5

Mens' Bottoms

Bottom Size	28	30	31	32	33	34	36	38
Elastic & Sofa Surfer	XS	S	M	M	L	L	XL	XXL
Waist (cm)	70-72 cm	75-77 cm	77-80 cm	80-82 cm	82-85 cm	85-88 cm	88-90 cm	95-98 cm
Hip (cm)	91-94 cm	96-99 cm	99-101 cm	101-104 cm	104-106 cm	106-109 cm	109-111 cm	116-119cm

Mens' Wetsuits

Mens	XS	S	MS	M	MT	LS	L	LT	XL	XLT	XXL
Height (ft.)	5'4" - 5'6"	5'6" - 5'8"	5'7" - 5'9"	5'8" - 5'10"	5'11" - 6'1"	5'7" - 5'9"	5'10" - 6'0"	6'1" - 6'3"	5'10" - 6'2"	6'3" - 6'6"	6' - 6'3"
Height (cm)	162 - 168	168 - 173	170 - 175	173 - 178	180 - 185	170 - 175	178 - 183	185 - 191	178 - 188	191 - 198	183 - 191
Weight (lbs.)	125 - 135	135 - 150	155 - 170	155 - 170	165 - 180	165 - 180	170 - 190	180 - 200	190 - 205	205 - 220	205 - 220
Weight (kg)	57 - 61	61 - 68	70 - 77	70 - 77	75 - 82	75 - 82	77 - 86	82 - 91	86 - 93	93 - 100	93 - 100
Upper Chest (in.)	35.5	37.4	39.3	39.3	39.3	41.3	41.3	41.3	43.3	43.3	45
Upper Chest (cm)	90.17	95	100	100	100	105	105	105	110	110	114
Waist (in.)	28.5 - 29.5	28.5 - 30.5	30.5 - 32.5	30.5 - 32.5	30.5 - 32.5	32.5 - 34.5	32.5 - 34.5	32.5 - 34.5	34.5 - 36.5	34.5 - 36.5	36.5 - 38.5
Waist (cm)	72 - 75	76	80	80	80	85	85	83 - 88	88 - 93	88 - 93	93 - 98

Boys' Wetsuits

Boys	8	10	12	14	16
Height (ft.)	4'4.5" - 4'7.5"	4'7" - 4'10"	4'10" - 5'1"	5'1" - 5'4"	5'4" - 5'7"
Height (cm)	133.35 - 140.97	139.7 - 147.32	147.32 - 154.94	154.94 - 162.56	162.56 - 170.18
Weight (lbs.)	60 - 75	75 - 90	90 - 105	105 - 120	120 - 135
Weight (kg)	27.22 - 34.02	34.02 - 40.82	40.82 - 47.63	47.63 - 54.43	54.43 - 61.23
Upper Chest (in.)	26 - 28	28 - 30	29 - 31	31 - 33	33 - 35
Upper Chest (cm)	66.04 - 71.12	71.12 - 76.20	73.66 - 78.74	78.74 - 83.82	83.82 - 88.9
Waist (in.)	22 - 24	24 - 26	25 - 27	26 - 28	27 - 29
Waist (cm)	55.88 - 60.96	60.96 - 66.04	63.5 - 68.58	66.04 - 71.12	68.58 - 73.66

Mens' Surf Booties

US Sizes	7	8	9	10	11	12	13
Euro Sizes	39	40	41	42	43	44	45
UK Sizes	6	7	8	9	10	11	12

Mens' Surf Gloves

Sizes	S	M	L	XL
Length (in.)	6.6 - 7.2	7 - 7.6	7.5 - 8	7.9 - 8.3
Length (cm)	16.8 - 18.2	18 - 19.2	19 - 20.2	20 - 21.2
Width - Full circumference (in.)	7.25 - 7.75	7.75 - 8.25	8.25 - 8.8	8.8 - 9.4
Width - Full circumference (cm.)	18.4 - 19.7	19.7 - 21	21 - 22.4	22.4 - 24

MENS' SURF HOODS

Sizes	XS	S	M	L	XL	XXL
Length (cm)	51.0 cm	53.5 cm	56.0 cm	58.5 cm	61.0 cm	62.0 cm

Boys'

Age	8-9	9-10	8-9	9-10	11-12	13-14	14+	14+	14+
Bottom Size	22 (8SLIM)	23 (10SLIM)	24 (8REG)	25 (10REG)	26 (12)	27 (14)	28 (16)	29 (18)	30 (20)
Tops & Elastics	S	S	S	M	M	L	L	XL	XL
Waist	22-24	22-24	22-24	25-26	25-26	27-28	27-28	29-30	29-30
Height	49-54	49-54	49-54	52-60.5	52-60.5	60-65	60-65	65-68	65-68
Weight (lbs)	50-65	50-65	50-65	63-95	63-95	90-122	90-122	110-140	110-140