Privacy policy

PLEASE READ CAREFULLY BEFORE USING THIS SITE.

OUR COMMITMENT TO YOUR PRIVACY

Vissla respects your privacy. We are particularly sensitive to privacy issues on the Internet and therefore we provide this Privacy Policy so you know about our online information practices and understand how we treat the information we receive about you from the Internet.

THE INFORMATION WE COLLECT

In general, you can browse our www.eu.vissla.com website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our website, to measure the use of our website and to improve the content of our website. In short we use your IP address to gather aggregate demographic information. There are a few places where we give you an opportunity to provide us your personal information. This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our website, such as registering to receive emails, newsletters or other information, ordering a product, creating and maintaining a user account, contacting us, sending us feedback or engaging in social media activities with us, we may ask you to provide certain information. If you choose to share any personal information with us, you will see that the amount and type of personal information we request depending on how you use our website. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, phone number, email address, and other personal identifying information. When ordering products on our website, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

THE WAY WE USE INFORMATION

We may use your personal information for particular purposes such as processing your order, or for marketing research and other marketing purposes and for providing you with the latest product and promotional information and other information that might be useful to you. We may share this information with Vissla affiliates or other business partners to support your customer relationship with the company. We must release your credit card information to the card-issuing bank to confirm payment for products purchased on our website; release your email address information to third party service providers if required to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will not give or sell this information to any other company for its use in marketing or solicitation.

UPDATING AND CORRECTING YOUR PERSONAL INFORMATION

You may access and correct your personal information by writing us at:

Stokehouse Europe. 584 Avenue des Rémouleurs, 40150 Soorts Hossegor, France

Please include your name and email address when you contact us. We encourage you to promptly update your personal information if it changes.

YOUR CHOICE ON COLLECTION AND USE OF YOUR INFORMATION

We may, from time to time, send you electronic mailings, text messages, and other direct communications, regarding our products and services. We will send you these mailings only if you indicated that you do not object to these offers. If you do not wish to receive further information from Vissla you can send us an e-mail at care@visslaeu.com and tell us that you do not want to receive future communications. You may ask to have the information on your account deleted or removed, however, because we keep track of past transactions, you cannot delete information associated with past transactions on our website. In addition, it may be impossible to completely delete your information without some residual information because of backups.

We will encourage our service partners to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control. The Vissla website may contain links to other non-Vissla websites. Vissla is not responsible for the privacy practices or the content of such websites and you should exercise your best judgment when sharing personal information on these websites.

OUR COMMITMENT TO SECURITY OF YOUR PERSONAL INFORMATION

We want you to have continuing trust in Vissla and in our products and services and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

BY USING THIS WEBSITE YOU ARE AGREEING TO THE TERMS OF THE VISSLA PRIVACY POLICY. We reserve the right to modify our privacy policy as business needs require. We will post such changes on our website. Your continued use of this site after changes to our privacy have been posted will constitute your acceptance of such changes.

COOKIES

We use cookies on eu.vissla.com to offer you a better experience. A cookie is a small file placed on your browser when you are visiting websites. Most of the time cookies are used in non-identifiable ways. They help us monitoring the use you do of our website and target you with more relevant ads with our Google and Facebook partners. Please note that you have the right to accept or refuse cookies.

Google Analytics — To help facilitate the delivery of relevant content, we use Google Analytics and have implemented all Google Advertising Features, including Remarketing, Impression Reporting, Demographics, and Interest Reporting. Google Analytics uses cookies to report on user interactions on our websites.

Third Party Advertisers — We may use advertisers, third-party ad networks, and other advertising companies, to serve advertisements on our Sites and on third-party websites. Please be advised that such advertising companies may gather information about your visit to our Sites (such as through cookies, web beacons and other technologies) to enable such advertising companies to market products or services to you, to monitor which ads have been served to your browser and which web pages you were viewing when such ads were delivered. Depending on the particular advertising services they provide, these third-party advertising companies as Meta may employ first-party cookies or third-party cookies. Feel free to visit http://www.networkadvertising.org/managing/opt_out.asp if you want more information.

EU CREDIT CARD CHECKOUTS ONLY

We hereby inform you, in connection with your order, of the use of the Fraud Expert solution, which means that your data will be subject to further processing in addition to the processing of card not present payments. Ingenico e-Commerce Solutions SPRL (Ingenico) is the controller for this additional processing intended to prevent and combat fraud, determine a risk level and model the score.

Any fraud may result in the recording of your personal data in a file managed by Ingenico in order to retain a trace of frauds, in particular to provide information for criteria used to evaluate risks and the score templates used. This recording of your data may also give rise to you being assigned a higher risk in the event of any subsequent order placed with a merchant that is active in the same type of industry/sector and that is using the Fraud Expert solution, and could potentially lead to the rejection of this order by the merchant.

With regard to the Fraud Expert solution, you have the right to query, access and correct your data, as well as the right to object, for a legitimate reason, to the processing of your data by the Fraud Expert solution. To exercise this right, you can send a letter to: Ingenico e-Commerce Solutions SPRL - Legal department "data protection" - Boulevard de la Woluwe 102 – B-1200 Brussels (Belgium), or send an email to: privacy@ecom.ingenico.com, accompanied by a signed copy of proof of identity

SMS Terms & Conditions

 

IMPORTANT NOTICE: THESE SMS TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER, WHICH AFFECTS YOUR LEGAL RIGHTS WITH RESPECT TO HOW DISPUTES WITH Stokehouse Unlimited LLC, Vissla ARE RESOLVED.

These SMS Terms and Conditions (the "SMS Terms") govern text messages from Stokehouse Unlimited LLC, including our affiliates, subsidiaries, representatives, franchisees, employees, contractors, agents and service providers ("Vissla," "company" "we," "us," or "our"), to you to provide you with information about company promotions or offers that may be of interest to you ("Vissla Alerts").

Our Privacy Policy and Terms and Conditions, which provide information and notices concerning our collection, use, and disclosure of your information, are incorporated herein by reference.

 

SIGNING UP FOR MESSAGES

By registering for Vissla Alerts, you expressly agree that we may use any automated or non-automated technology, as well as automated systems that dial and select numbers, to send you promotional and/or informational text messages on a recurring basis. You understand that you are not required to receive Vissla Alerts as a condition of using or purchasing services or products made available by Vissla.

 

COST OF MESSAGES

Vissla does not charge you for receiving text messages. However, message and data rates may apply, so depending on your plan with your wireless or another applicable provider, you may be charged by your carrier or another relevant provider.

 

FREQUENCY OF MESSAGES

We may send you an initial text message confirming that we have received your opt-in. After that, the number of text messages and phone calls you receive may vary depending on the campaign you register for and the types of news you register to receive.

 

PARTICIPATING CARRIERS

Content is not available on all carriers, and carrier participation could change. As of May 18, 2022, our text messages can be sent through most carriers. If you have questions about your carrier, please contact them directly. The content is not compatible with all mobile device models. The list of participating carriers may be changed at our sole discretion without prior notice. Vissla will not be liable for any delays in the receipt of any SMS messages or changes to the participating carriers, as delivery is subject to effective transmission from your carrier with active participation at that time.

 

ELIGIBILITY

By signing up to receive Vissla Alerts, you represent that you are 18 years of age or older and understand the obligations, and agree to the terms set forth in these SMS Terms and the Privacy Policy and Terms of Service, all of which form binding agreements between you and us. You further represent that you are the subscriber of the cellular service at the mobile number provided or that you are authorized by the subscriber to sign-up for texts.

You are responsible for notifying Vissla immediately if you change your mobile telephone number by contacting us at care@visslaeu.com. You agree to indemnify Vissla in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify Vissla if you change your telephone number including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.

 

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages from Vissla, you may text STOP to any text message from Vissla. After unsubscribing, we may send you confirmation of your opt-out via text message. 

 

ARBITRATION AND CLASS ACTION WAIVER

Please read this carefully. It affects your rights.

By signing up to receive or using Vissla Alerts, you agree that any dispute or claim relating in any way to your receipt or use of Vissla text messages or these SMS Terms (including its enforcement or interpretation, or because of an alleged breach, default or misrepresentation in connection with any of its provisions) will be resolved by binding arbitration, rather than court. ARBITRATION MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT TO, A JUDGE OR JURY TO DECIDE YOUR CLAIMS. 

Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and Vissla or Vissla's employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or Vissla may take claims to small claims court if the dispute qualifies for hearing by such court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq., or any other statute, regulation, or legal or equitable theory. You and Vissla hereby agree that the Federal Arbitration Act, 9 U.S.C. 1, et seq. ("FAA") applies to this agreement to arbitrate and governs all questions of whether a dispute is subject to arbitration. Unless you and we agree otherwise in writing, the arbitration shall be administered before a single arbitrator administered by JAMS and conducted in accordance with the JAMS Streamlined Arbitration Rules and Procedures in effect at the time of filing of the arbitration (the "JAMS Rules"). However, just as a court would, the arbitrator or arbitrators must honor the terms and limitations in these SMS Terms, and can award damages and relief (including any reasonable attorneys’ fees) authorized by law and/or the JAMS Rules. The arbitration decision and award is final and binding, with some exceptions under the FAA, and judgment on the award may be entered in any court of competent jurisdiction. There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. For example, rights to the prehearing exchange of information and other discovery, as well as appeal rights, are more limited than were you to sue in court. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND VISSLA ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

ANY ARBITRATION SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE CAPACITY. THIS AGREEMENT DOES NOT ALLOW FOR CLASS ARBITRATIONS EVEN IF THE PROCEDURES OR RULES OF JAMS WOULD. RATHER, YOU AND WE ARE ONLY ENTITLED TO PURSUE ARBITRATION ON AN INDIVIDUAL, BILATERAL BASIS. FURTHER, AND UNLESS YOU AND VISSLA AGREE OTHERWISE IN WRITING, THE ARBITRATOR(S) MAY NOT CONSOLIDATE MORE THAN ONE INDIVIDUAL PARTY’S CLAIMS WITH ANY OTHER PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR COLLECTIVE PROCEEDING. THE ARBITRATOR’S DECISION OR AWARD IN ONE PERSON’S CASE CAN ONLY IMPACT THE PERSON BROUGHT THE CLAIM, NOT OTHER VISSLA CUSTOMERS, AND CANNOT BE USED TO DECIDE OTHER DISPUTES WITH OTHER CUSTOMERS.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. Arbitration under this agreement shall be held in the United States county where you live or work, California, or any other location we mutually agree to, subject to California law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

This agreement to arbitrate does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf.

If any part of the agreement to arbitrate in this section is found unenforceable, the unenforceable term will be severed, and the remaining arbitration terms will be enforced (but in no case will there be a class, representative, or private attorney general arbitration). If any of the class action restrictions are ever deemed illegal or unenforceable, the illegally deemed or unenforceable restriction(s) shall be severed from this arbitration provision, and such class action shall be exempted from this arbitration provision and brought in court. This arbitration provision may be enforced in any court of competent jurisdiction.

 

LIMITATION OF LIABILITY

To the fullest extent permissible pursuant to applicable law, we are not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees.

 

APPLICABLE LAW

Except as otherwise provided herein, your use of the Vissla Alerts and the services under this agreement is governed by the laws of the State of California.

 

SEVERABILITY

If any term of these SMS Terms is to any extent illegal, otherwise invalid, or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability; all other terms hereof shall remain in full force and effect; and, to the extent permitted and possible, the invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term. If application of this severability provision should materially and adversely affect the economic substance of the transactions contemplated hereby, the party adversely impacted shall be entitled to compensation for such adverse impact, provided the reason for the invalidity or unenforceability of a term is not due to serious misconduct by the party seeking such compensation.

 

MODIFICATIONS TO THESE SMS TERMS

We reserve the right to modify these SMS Terms, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your continued enrollment in or use of Vissla Alerts shall be deemed to constitute acceptance by you of such modifications, additions or deletions.

 

CONTACT US

For more information please contact us at care@visslaeu.com